BeDesk - Customer Support Software & Helpdesk Ticketing System

BeDesk - Customer Support Software & Helpdesk Ticketing System

BeDesk is the self-hosted helpdesk and live chat solution, supercharged with powerful AI tools. It provides the perfect balance of powerful features and simplicity, allowing you to own your support platform without recurring fees.

BeDesk Customer Support Software Features

• Team performance

• Ticket and chat analytics

• Help center article insights

• AI agent performance

• Campaign tracking

• Conversation tags

• Google analytics

• Pay once, own forever

• Easy Installation

• High Performance

• Responsive

• Open Source

• Documentation

• Modern design

• Unified inbox

• Emails To Tickets

• Customizable ticket settings

• Search

• Dark mode

• Flexible layout

• Saved replies

• Enhance with AI

• AI summary

• Conversation views

• Custom statuses

• Custom attributes

• Custom fields

• Triggers

• Groups

• Conversation routing

• Agent management

• Real-time visibility

• Customer context

• Multi-channel notifications

• Help center

• Access control

• Full localization and translation

• Whitelabeling

• Menu editor

• Flexible registration and login

• Granular roles and permissions

• Protect forms with captcha

• Enforce GDPR compliance

• Inject custom code

• Customer ticket portal

• Configurable providers

• Optional Envato Module

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