BeDesk is the self-hosted helpdesk and live chat solution, supercharged with powerful AI tools. It provides the perfect balance of powerful features and simplicity, allowing you to own your support platform without recurring fees.
BeDesk Customer Support Software Features
Team performance
Ticket and chat analytics
Help center article insights
AI agent performance
Campaign tracking
Conversation tags
Google analytics
Pay once, own forever
Easy Installation
High Performance
Responsive
Open Source
Documentation
Modern design
Unified inbox
Emails To Tickets
Customizable ticket settings
Search
Dark mode
Flexible layout
Saved replies
Enhance with AI
AI summary
Conversation views
Custom statuses
Custom attributes
Custom fields
Triggers
Groups
Conversation routing
Agent management
Real-time visibility
Customer context
Multi-channel notifications
Help center
Access control
Full localization and translation
Whitelabeling
Menu editor
Flexible registration and login
Granular roles and permissions
Protect forms with captcha
Enforce GDPR compliance
Inject custom code
Customer ticket portal
Configurable providers
Optional Envato Module
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